These Terms & Conditions (“Terms”) apply to all purchases and use of services made via the Rayners Lane online florist website. By placing an order through our website, you confirm your understanding and acceptance of these Terms. We encourage all customers in Rayners Lane and surrounding areas to read these Terms carefully before using our online flower delivery services.
These Terms govern the relationship between Florist Rayners Lane ("we", "us", or "our") and you, the customer (“you”, "your”). These Terms specifically apply to the sale and purchase of fresh flowers, arrangements, related products, and delivery services offered via our online platform. They are designed to ensure fair and transparent dealings with all customers across Rayners Lane and its neighbouring areas.
1. Online Order Placement: To place an order for flower delivery, simply select your preferred products, add them to your online basket, and follow the checkout instructions. You will be required to provide full delivery details, including the recipient’s name, delivery address (within Rayners Lane or adjacent areas), preferred delivery date, and any special instructions.
2. Acceptance of Orders: Upon completion of your online order, we will send an email confirming receipt of your order. All orders placed are subject to acceptance by us. Acceptance occurs when you receive a dispatch confirmation email. Until acceptance, all orders are subject to availability and possible cancellation.
3. Availability: All flower arrangements and products are subject to seasonal and stock availability. Should any flowers or product become unavailable, we reserve the right to substitute them with items of equal or greater value and similar style, maintaining our standard for quality.
4. Delivery Areas: Our primary delivery area is Rayners Lane, but we also deliver to adjoining neighbourhoods where applicable. If we cannot deliver to a given address, we will notify the customer promptly, and arrange a suitable alternative or issue a full refund.
1. Accepted Payment Methods: Payments for orders can be made securely using accepted payment methods displayed at checkout, which may include, but are not limited to, major credit and debit cards. All transactions are processed in British Pounds Sterling (£ GBP).
2. Payment Authorisation: By placing an order, you authorise us to charge the applicable payment method for the total order amount, including any delivery or additional fees specified at checkout.
3. Payment Security: For your safety, card payments are processed via reputable third-party payment processors that employ secure encryption technology. We do not store your card details on our servers beyond what is necessary for order processing.
4. Pricing: All prices are clearly stated on the website and include VAT where applicable. The delivery fee is calculated and displayed prior to order completion.
1. Amendments: If you wish to make changes to your order, please inform us as soon as possible after placing the order. While every effort will be made to accommodate changes, we cannot guarantee amendments if products have already been prepared or dispatched.
2. Cancellations: You may cancel your order up to 24 hours before the scheduled delivery date for a full refund. Cancellations requested with less than 24 hours’ notice may not be eligible for a refund, particularly if perishable goods have been prepared or dispatched. To request a cancellation, follow the instructions outlined in your order confirmation or contact us through the method indicated on our site.
3. Non-Delivery Due to Incorrect Information: If delivery is not possible due to incorrect or incomplete recipient details supplied by the customer, we reserve the right to charge for re-delivery or withhold refunds for perishable items that cannot be resold.
1. Delivery Timelines: We strive to deliver all orders on the selected delivery date indicated during checkout. Deliveries are generally made during standard business hours unless otherwise specified. No guarantees can be made for specific delivery times unless expressly agreed in advance.
2. Delivery Instructions: Please provide accurate delivery information and special instructions to aid our delivery process. If the intended recipient is unavailable at the time of delivery, we may leave the order with a neighbour or in a safe place, unless otherwise stated in your instructions.
3. Failed Deliveries: If we are unable to deliver (for example, due to no-one being present and no safe place available), we will attempt to contact you to arrange redelivery or collection. Additional delivery charges may apply in certain cases.
We take pride in ensuring our flowers and arrangements meet the highest standards for freshness and quality. Should any product be received in an unsatisfactory condition, please contact us promptly. Photographic evidence may be required when assessing any claims regarding product quality.
If, in our reasonable opinion, a product does not meet our stated standards, we will offer a suitable replacement, partial refund, or full refund at our discretion.
By placing an order through our Rayners Lane florist website, you warrant the following:
1. Liability for Products and Services: While we strive to ensure prompt and high-quality flower delivery in Rayners Lane and the surrounding areas, we accept no responsibility for:
2. Exclusion of Certain Damages: Except for liability that cannot be excluded by law, we do not accept liability for:
3. Statutory Rights: Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.
We shall not be liable for failure to perform or delays in performing any of our obligations under these Terms if such failure or delay is caused by events, circumstances, or causes beyond our reasonable control (including, but not limited to, floods, pandemics, strikes, governmental action, or supply shortages).
All personal information provided during the order process is collected and processed in accordance with our Privacy Policy and the Data Protection Act 2018. Your data will solely be used to process your order, fulfil delivery, and manage your customer account, unless explicit consent is given for marketing communications.
All content on the Florist Rayners Lane website, including but not limited to photographs, descriptions, logos, and design, is protected by copyright, trademark, and other intellectual property rights. No content may be used, reproduced, or distributed without our prior written consent.
We reserve the right to update or amend these Terms & Conditions at any time without prior notice. Any changes will apply to orders placed after the revised Terms come into effect. Continued use of our website constitutes agreement to the updated Terms.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain fully effective.
No person other than you and Florist Rayners Lane shall have any rights to enforce any term of this agreement.
These Terms and any disputes arising from them are governed by the laws of England and Wales. Both parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute or claim arising under these Terms & Conditions.
If you have any questions or concerns regarding these Terms & Conditions, or an issue with your flower order or delivery in Rayners Lane or the surrounding locale, please refer to the contact page of our website for guidance on how to get in touch. We aim to respond to all queries promptly and resolve complaints in a timely, fair, and lawful manner.
Thank you for choosing Florist Rayners Lane for your online flower delivery needs. Our terms have been designed to ensure transparency and confidence when shopping with us. These Terms apply to all customers placing orders to Rayners Lane and neighbouring areas, safeguarding both your rights and our service levels. Please review these Terms regularly ahead of new orders.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Rayners Lane , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Rayners Lane .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
